CPE News!

updated 9/16/13

 

Welcome to CPE’s new Member Services page!

Before signing in for the first time, PLEASE READ all of the following!

 

CHECK THE DATES ON THE FIRST PAGE BEFORE EMAILING CPE WITH AN ISSUE

TRIALS WERE LAST PROCESSED IN JULY – THEY WILL BE UP TO DATE SHORTLY WHICH WILL ALSO UPDATE TITLES

 

If you email CPE with a member services issue, please allow at least a week for a reply or resolution before emailing again – emails are done in the order received, and all other work must also be done.  Thanks!

 

We have tested several member’s pages, however, with thousands of members, it’s impossible to test every page ourselves, that’s where you, the member comes in!

Please let us know (info needed is below) if you see anything that isn’t correct.  The info has been migrated from the main CPE program, that program is still in use at the present time, so any issues will be taken care of.  This does not include changing information on the membership - that would still be completed per a membership form (see the rulebook for full membership change info and fees).  If address/email needs to be changed, email CPE per below.

 

If you find an issue, the following info is needed to be able to address the issue:

 

Email CPE: cpe@charter.net

Member id (the first 5 digits of your dog’s id card)

Member name

Dog’s call name (not the name per title certificates)

What the issue is – if regarding a title, include the height category, title name and earned date

 

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An email address is required to access Member Services

Free email address providers are available, and can be used through a library’s internet connection – a home computer is not necessary.  Some of the most popular free email providers are hotmail, yahoo, gmail (do a web search for others).  You’ll need to email CPE with your email address before requesting a password, so your membership can be updated. 

 

Include the following to add or change an email address on a membership:

Email CPE: cpe@charter.net

Member id (the first 5 digits of your dog’s id card)

Member Name

Email address that should be on your membership – make sure it’s complete

 

To sign in – you’ll need to obtain a password.  Click the link to the left on the page – you’ll be directed to another page where you’ll need to enter the email address you have associated with your membership id; a password will be emailed to you.  CPE does not have access to your password.  If a password is lost/forgotten, you will need to generate a new one.

 

Note: if there is more than one membership in a household that uses the same email address, the lowest id number will have that email address linked to it.  You’ll need to notify CPE for an email address change for the other membership id number(s).  This includes Jr Handler’s.

 

If you have problems getting a password, it could be that your email does not match what is on file with CPE (see below).  Another issue (I had this one myself, still not resolved with charter, I got a password by changing my email address to a different ISP) is that your ISP is blocking the email – CPE cannot help with that issue, you would need to call your ISP.

 

If you cannot get a password, send the following info to CPE:

Email CPE: cpe@charter.net

Member id (the first 5 digits of your dog’s id card)

Member Name

Email address that should be on your membership – make sure it’s complete

Alternate email address to change to if the above email address is correct with CPE

What the issue is

 

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CPE will no longer be mailing ID cards

Your member services page can be printed to be an id card including P-card info. 

 

Note: if your dog needs another measurement, you will not see that on the member services page yet.  Borderline measurements remain on the CPE main program and cannot be migrated over yet.  The measurements will count towards the next measurement unless the dog has since turned 2 years old – in that case, the dog would need to be measured again as a 2 year old.  If your dog does not show a P-card for a show within the last month, either your dog needs another measurement or the measuring sheet could not be processed for some reason.